How to order

Get in touch with us by filling out an enquiry form here.

How many invitations should I order?

One per household, not per couple or individual. Add on an additional 10-15% for any late additions to the guest list or keepsakes. Please also check the minimum print order for the design that you are interested in. Small print runs are more costly due to the nature of printing and the set-up costs.

How do I pay for my stationery?

An invoice will be sent to you with all the bank details.

What’s the difference between the semi custom and custom design?

Semi-custom is wedding stationery designs that are already partially designed with customisable elements, such as colours and/or fonts. This option allows you to tailor what is already created to your taste. Custom designs are fully bespoke designs, created specifically for you, based on your personal style and the theme of your wedding. This is a good option if you feel like you need something more unique to represent your wedding.

How long does the process take?

Depending on what you order, the process can take anywhere between 2-8 weeks. For Studio Collection orders, invitations can be processed in 2-3 weeks (not including assembly or delivery). For Luxe Collection orders, invitations can be processed in 3-4 weeks (not including assembly or delivery). Custom orders can take between 6-8 weeks, depending on the elements that you have ordered (foiling and wax seals will take longer) and how decisive you and your partner are!

Unfortunately, we cannot accommodate rush orders for either the Luxe Collection or custom orders. However, rush orders may be accommodated for the Studio collection, depending on how busy the studio is at the time requested. Please contact us if you need a rush order, and we will do our best to accommodate you.

 The more time you can give us, the better. We are a boutique studio and in order to provide a quality service to each our clients, we only take on a certain number of weddings a year.

Returns/refunds

Due to the personalised nature of wedding stationery, unfortunately we do not offer returns or refunds. We cannot accept any returns due to any or all errors. Once you have approved your final digital proof and completed the sign off sheet, you accept responsibility for the designs as shown. It is your responsibility to ensure that all details and spelling is correct on your stationery at the time of final sign off. If errors are discovered once your stationery is sent to print, we are required to charge for a reprint at the minimum quantity.

Your deposit is non-refundable. Should you wish to cancel your order during the design process or before your artwork has been sent to print, you will not be required to pay your remaining balance.

All sales of custom stationery are final except where a product is damaged or faulty. If this is the case you must notify us within 3 days of receipt of the product.

We strongly recommend ordering a sample pack before putting your order through, so you can see the quality of our products.

What are your payment terms?

We take a 50% deposit on all orders, with the final balance due on sign off. This deposit is non-refundable (unless the order is cancelled by Last Colour Down) and is due upon booking. Your booking is not confirmed until this deposit is paid. Your stationery will be sent to you once the the final 50% of the balance is paid.

Do you ship internationally?

At the moment, we only ship within Ireland and Europe.

What is your pricing?

Pricing varies from suite to suite, depending on the print finish you require. For example, hot foiling costs more than digital print, die to the material used and the set-ups costs. Pricing for both collections can be found here. To get an idea of pricing for either custom design, please get in touch. Please note that these prices are subject to change.

Can I order a sample?

Yes, this is strongly recommended! You can order samples of our collections here. We strongly recommend ordering a sample pack before putting your order through, so you can see the quality of our products. Please note, personalised stationery cannot be issued for sample.

My colour scheme is different to the samples shown on your website, can you alter the design to accommodate this?

This depends on the design. Some suites allow for more design changes than others, so please check the details section on the product page before ordering. Should your changes be more complex than a font or colour change, we recommend contacting us about a custom design.

What kind of paper do you use?

We use a mixture of different types of textured papers, ranging from 270gsm to 350gsm and right up to extra thick 540gsm. For our Luxe Collection and any custom design, we use luxury grade paper such as Colorplan, Senses or Keaykolor.